# ostrichpillow-na

> Public Help Center articles for ostrichpillow-na.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Where to Find Us?](https://help.ostrichpillow.com/en-US/where-to-find-us-894001.md): We’ve always loved being just a click away, but we know there’s nothing quite like seeing our products in person! While we are primarily an online store, we’re thrilled to share that we’ve officially partnered with some fantastic retailers across the
- [Taxes, Custom Fees or Duties](https://help.ostrichpillow.com/en-US/taxes-custom-fees-or-duties-894035.md): We’ve taken the guesswork out of international shopping. All taxes and customs fees are already included in your total price—so the price you see at checkout is exactly what you pay. No hidden costs, no surprise bills at your door, just your order ar
- [How do I track my order once it's been shipped?](https://help.ostrichpillow.com/en-US/how-do-i-track-my-order-once-its-been-shipped-948641.md): Track Your Journey. As soon as your order hits the road, we’ll send you a shipping confirmation email with your tracking number. To see where your package is, just enter that number on the carrier's website. Can’t find the email? Take a quick peek at
- [Can I change the shipping address after placing an order?](https://help.ostrichpillow.com/en-US/can-i-change-the-shipping-address-after-placing-an-order-948644.md): We pride ourselves on getting your orders on the road fast—usually dispatched within 4 to 24 business hours. > Because our system is designed for speed, orders move into the 'shipping' phase almost instantly, making them very difficult to stop or edi
- [My discount code is not working, what can I do?](https://help.ostrichpillow.com/en-US/my-discount-code-is-not-working-what-can-i-do-894031.md): Usually, it comes down to one of these three things:. Promotions don’t stack: To keep things simple, our system only accepts one discount at a time. This means if you’re already saving with a Bundle or another active promotion, additional codes won't
- [How do I cancel my order?](https://help.ostrichpillow.com/en-US/how-do-i-cancel-my-order-897638.md): Because we want to get your order to you as quickly as possible, our system is fully automated. This means there is a very narrow window to catch an order before it’s processed and shipped. During the week, orders are usually out the door within 4 ho
- [What types of payment do you accept?](https://help.ostrichpillow.com/en-US/what-types-of-payment-do-you-accept-894030.md): To ensure the highest level of security and protection for your personal data, all orders must be placed directly through our secure online store. For this reason, we are unable to accept orders over the phone or via personal checks. We’re happy to o
- [Which currency will I be charged in?](https://help.ostrichpillow.com/en-US/which-currency-will-i-be-charged-in-894028.md): We want your shopping experience to be as simple and transparent as possible. That’s why we’re happy to offer local currency checkout at no extra cost to you! By browsing and paying in your own currency, you can avoid unexpected bank conversion fees
- [Can I change my billing address after ordering?](https://help.ostrichpillow.com/en-US/can-i-change-my-billing-address-after-ordering-897672.md): Because your billing information is tied to your payment security, it cannot be changed after your order is finalized. Please take a moment to ensure your address is correct before you finish. Note: If you’ve already placed an order with the wrong bi
- [I can’t find my order number. Where should I look?](https://help.ostrichpillow.com/en-US/i-can%E2%80%99t-find-my-order-number-where-should-i-look-897649.md): We actually send your order number to your inbox twice: once right after you place your order, and again the moment it’s delivered. Just do a quick search for hello@ostrichpillow.com in your email to track them down. Pro-tip: You can also see your fu
- [Shipping Times & Rates](https://help.ostrichpillow.com/en-US/shipping-times-and-rates-4708860.md): Delivery times are estimates based on the distance between our warehouse and your front door. Please note that once an order is placed, the shipping method cannot be edited (e.g., standard shipping cannot be upgraded to express). Processing Note: Our
- [Shipping & Delivery Support](https://help.ostrichpillow.com/en-US/shipping-and-delivery-support-4709147.md): At Ostrichpillow, we want to ensure your order reaches you safely. To help us protect your purchase, please review our policies regarding delivery and missing packages. When placing your order, it is the customer’s responsibility to ensure a secure d
- [Shipping Restrictions & Address Requirements](https://help.ostrichpillow.com/en-US/shipping-restrictions-and-address-requirements-4709183.md): To ensure your Ostrichpillow products arrive safely and without delay, please take a moment to review our shipping address requirements. Because of our carrier agreements and the specialized nature of our global fulfillment, we have specific limitati
- [Making Changes to Your Order Before Shipping](https://help.ostrichpillow.com/en-US/making-changes-to-your-order-before-shipping-4717181.md): At Ostrichpillow, we move fast so you can rest sooner! Our fulfillment process is fully automated, and our warehouse team begins preparing your order almost immediately after it is placed. Once an order is confirmed, we cannot make any changes to the
- [Go Neck Pillow Product Details](https://help.ostrichpillow.com/en-US/go-neck-pillow-product-details-894093.md): Designed for the modern traveler, this pillow combines a sleek, ergonomic shape with a premium BASF® memory foam core for personalized support. The OEKO-TEX® fabric sleeve (92% Rayon) feels soft against your skin and is easily removable for a quick w
- [How to compress your Go Neck Pillow for portabilty](https://help.ostrichpillow.com/en-US/how-to-compress-your-go-neck-pillow-for-portabilty-894094.md): The Go Neck Pillow is designed for ultimate portability and can be compressed by up to 60% of its size to fit right into its travel bag! While the memory foam is built to snap back into shape almost instantly, we recommend taking it out of the bag ab
- [My Velcro closure isn't gripping—what should I do?](https://help.ostrichpillow.com/en-US/my-velcro-closure-isnt-gripping%E2%80%94what-should-i-do-2034489.md): Your Go Neck Pillow arrives with a special protective cover over the Velcro to keep the fabric smooth and safe during its journey to you. Before you enjoy your first rest, simply peel away the protective patch to reveal the Velcro underneath. It’s ou
- [Why Go Neck Pillow?](https://help.ostrichpillow.com/en-US/why-go-neck-pillow-4477971.md): The Go Neck Pillow was born from a simple mission: to provide perfect, personalized neck support for every type of traveler. Developed through months of anatomical research and backed by over 4,500 Kickstarter supporters, it combines high-performance
- [The Go Neck Pillow Success Story](https://help.ostrichpillow.com/en-US/the-go-neck-pillow-success-story-4480648.md): In late 2016, the design team at Studio Banana set out to solve a common traveler's woe: the lack of real neck support in standard travel pillows. The result was the Go Neck Pillow, a project that captured the imagination of the global travel communi
- [Why is our packaging 100% plastic-free?](https://help.ostrichpillow.com/en-US/why-is-our-packaging-100%25-plastic-free-4487862.md): At Ostrichpillow, we believe that traveling the world should go hand-in-hand with protecting it. That’s why your Go Neck Pillow arrives in a signature cardboard cylinder—a sustainable, 100% plastic-free packaging solution. Eco-Friendly by Design. We’
- [Why is one side higher than the other?](https://help.ostrichpillow.com/en-US/why-is-one-side-higher-than-the-other-4485191.md): The Go Neck Pillow features a unique, asymmetrical design for a very specific reason: your comfort is personal. By engineering the pillow with different heights, we provide a truly 360º ergonomic experience. This multi-layered structure is designed t
- [Give Your Cylinder a Second Life](https://help.ostrichpillow.com/en-US/give-your-cylinder-a-second-life-4489052.md): Our sustainable packaging is too sturdy to just throw away! Before you recycle it, consider "upcycling" your cylinder into something useful for your home or next trip:. Cable Organizer: Keep your charging cords and headphones from tangling in your lu
- [What’s in the box?](https://help.ostrichpillow.com/en-US/what%E2%80%99s-in-the-box-4492966.md): Inside your sustainable cylinder, you’ll find everything you need for your next great rest. Each component is designed with premium materials to ensure your comfort from take-off to landing:. The Go Neck Pillow: Our signature ergonomic pillow featuri
- [Can I wear headphones or earbuds with the Go Neck Pillow?](https://help.ostrichpillow.com/en-US/can-i-wear-headphones-or-earbuds-with-the-go-neck-pillow-4495666.md): When it comes to using audio gear with the Go Neck Pillow, comfort is often a matter of personal preference. Because our pillow is designed to provide a snug, 360° fit for maximum support, the experience can vary depending on the size and style of yo
- [Go Neck Pillow Care Recommendations](https://help.ostrichpillow.com/en-US/go-neck-pillow-care-recommendations-5991582.md): To keep your favorite travel companion in peak condition, think of the cleaning process in two simple parts: a "spa day" for the cover and a "quick refresh" for the core. The fabric sleeve is 100% machine washable—perfect for whisking away the dust o
- [Embrace Heating Pad Product Details](https://help.ostrichpillow.com/en-US/embrace-heating-pad-product-details-4707927.md): Embrace is a wireless, wearable heating pad designed to adapt to your body and your lifestyle. Whether you're navigating a busy workday, commuting, or relaxing at home, Embrace delivers soothing, targeted warmth that fits seamlessly under or over you
- [How to Use Your Embrace Heating Pad](https://help.ostrichpillow.com/en-US/how-to-use-your-embrace-heating-pad-4707934.md): Using Embrace is designed to be as intuitive as getting dressed. Here is exactly how to operate the interface and manage your battery for a seamless experience. We recommend fully charging Embrace before your first use to ensure the best performance.
- [Safety & Precautions](https://help.ostrichpillow.com/en-US/safety-and-precautions-4707936.md): To keep your Embrace in peak condition, follow these simple care guidelines:. Moisture Protection: Do not expose the device to liquids, moisture, or high humidity. Gentle Cleaning: Follow our Care Recommendations. Temperature & Environment: Keep the
- [When to Use Embrace Heating Pad](https://help.ostrichpillow.com/en-US/when-to-use-embrace-heating-pad-4708031.md): Embrace is designed to move with you, providing targeted comfort for your daily rhythm. Whether you are looking for a moment of calm or a way to stay active, it adapts to your needs. For those navigating daily discomfort—such as the sensations associ
- [Charging Your Embrace Heating Pad](https://help.ostrichpillow.com/en-US/charging-your-embrace-heating-pad-4708038.md): To ensure your Embrace is always ready to move with you, follow these specific charging instructions. The Setup: Use the USB-C cable included in your box. The Power Source: Plug the cable into a wall power adapter connected to a standard electrical o
- [Embrace Heating Pad Temperature & Heat Management](https://help.ostrichpillow.com/en-US/embrace-heating-pad-temperature-and-heat-management-4708039.md): Embrace is designed to deliver restorative, soothing warmth while remaining gentle on your body. By providing consistent, controlled heat, it helps you find relief without the risk of overheating. By default, Embrace always starts on the lowest heat
- [Wearing Embrace Heating Pad](https://help.ostrichpillow.com/en-US/wearing-embrace-heating-pad-4708042.md): Embrace is designed to be as versatile as you are. Its slim, ergonomic profile allows it to contour to your body, providing relief that stays in place while you move through your day. While many find it perfect for the abdomen or lower back, Embrace
- [Can I take Embrace Heating Pad on a plane?](https://help.ostrichpillow.com/en-US/can-i-take-embrace-heating-pad-on-a-plane-4708043.md): Planning to take your comfort on the go? Since airline and country rules for lithium-ion batteries can vary, we recommend a quick check of your airline’s guidelines and your destination's regulations before you head to the airport. That way, you can
- [Can children use Embrace Heating Pad?](https://help.ostrichpillow.com/en-US/can-children-use-embrace-heating-pad-4708044.md): To keep everyone cozy and safe, Embrace is recommended for children aged 3 and up, provided they have close adult supervision at all times. Because little ones can be more sensitive to warmth or might not be able to tell you if they're feeling too ho
- [Why can’t I order Embrace?](https://help.ostrichpillow.com/en-US/why-can%E2%80%99t-i-order-embrace-4883926.md): We’d love to get Embrace into your hands, but shipping batteries across certain borders comes with some strict "red tape." Currently, local battery safety and disposal regulations prevent us from delivering to Belgium, Sweden, Ireland, and Austria. I
- [Embrace Heating Care Recommendations](https://help.ostrichpillow.com/en-US/embrace-heating-care-recommendations-5991584.md): Maintaining the performance and specialized technology of your Embrace wearable is simple, provided you treat it with a little extra care. Because it contains internal heating components, it requires a gentle, water-free cleaning approach. Spot-Clean
- [Eye Mask Product Details](https://help.ostrichpillow.com/en-US/eye-mask-product-details-894039.md): Experience a deeper level of rest with a sleep tool designed to disappear. The Eye Mask combines six layers of premium materials to create a 100% blackout environment, allowing you to disconnect completely, whether you're at home or at 30,000 feet. S
- [Is Eye Mask suitable for all head sizes?](https://help.ostrichpillow.com/en-US/is-eye-mask-suitable-for-all-head-sizes-894041.md): Yes! You can easily change the tightness of the elastic strap to find your ideal fit. This customization is key to achieving the total blackout experience while maintaining a comfortable, snug feel throughout the night. The strap is designed to fit a
- [Can I open my eyes while using Eye Mask?](https://help.ostrichpillow.com/en-US/can-i-open-my-eyes-while-using-eye-mask-894042.md): Sleep Without the Squeeze. We spent months innovating so you don’t have to compromise on comfort. Our ergonomic, 3D-contoured design features deep eye cups that remove all pressure from your eyelids. It’s so spacious you can open your eyes while wear
- [Is Eye Mask safe for my skin?](https://help.ostrichpillow.com/en-US/is-eye-mask-safe-for-my-skin-894043.md): Yes! We believe sleep should leave you looking as good as you feel. Our carefully selected materials are so soft that they won't leave those annoying "sleep marks" on your face. Instead, the skin around your eyes wakes up feeling refreshed and pamper
- [Is Eye Mask comfortable for back, side, and belly sleepers?](https://help.ostrichpillow.com/en-US/is-eye-mask-comfortable-for-back-side-and-belly-sleepers-894045.md): Designed for Every Way You MoveWhether you sleep on your back, stomach, or side, comfort remains our top priority. We’ve engineered the sides of the Eye Mask to be incredibly thin and flexible—so much so that it feels almost like wearing nothing at a
- [Can Eye Mask be heated?](https://help.ostrichpillow.com/en-US/can-eye-mask-be-heated-894056.md): The Eye Mask is not intended for heat therapy. Its materials are optimized for a "barely-there" sleep experience and should not be subjected to high temperatures. For a mask that you can safely heat or cool, we recommend checking out our Hot & Cold E
- [Eye Mask Care Recommendations](https://help.ostrichpillow.com/en-US/eye-mask-care-recommendations-5991583.md): The Eye Mask is fully machine washable, but to keep the materials inside perfectly intact, we recommend following these simple steps:. Use a Mesh Laundry Bag: This is the most important step! Placing your Eye Mask inside a mesh bag ensures it gets a
- [Heated Neck Wrap Product Details](https://help.ostrichpillow.com/en-US/heated-neck-wrap-product-details-894057.md): Whether you’re recovering from a long day at the desk or simply craving a moment of calm, the Heated Neck Wrap provides instant, soothing comfort. Designed to melt away tension using natural thermotherapy, it’s your go-to companion for daily relaxati
- [How do I heat the Neck Wrap?](https://help.ostrichpillow.com/en-US/how-do-i-heat-the-neck-wrap-894058.md): For the best experience, aim for a gentle, natural warmth rather than a quick burst of intense heat. Prep: Place your room-temperature Heated Neck Wrap into the provided cotton bag. Microwave: Place it in the center of the microwave, ensuring it does
- [How do I freeze the Neck Wrap?](https://help.ostrichpillow.com/en-US/how-do-i-freeze-the-neck-wrap-894060.md): For refreshing cold therapy, follow these simple steps:. Chill: Place your Heated Neck Wrap in the freezer for at least one hour. Duration: Depending on your environment, the cooling effect will typically last between 20 to 30 minutes. Application: W
- [Is the Heated Neck Wrap heavy on the neck and shoulders?](https://help.ostrichpillow.com/en-US/is-the-heated-neck-wrap-heavy-on-the-neck-and-shoulders-894062.md): The Heated Neck Wrap is intentionally designed with a comforting weight of 1.69 lbs (0.77 kg). Rather than feeling heavy, this weight serves a specific therapeutic purpose:. Secure, Hands-Free Fit: The natural clay beads are perfectly distributed to
- [Is the Heated Neck Wrap suitable for full-body relief?](https://help.ostrichpillow.com/en-US/is-the-heated-neck-wrap-suitable-for-full-body-relief-894064.md): While the Heated Neck Wrap was specifically designed to contour to the neck and shoulders, its flexible design makes it a master of full-body recovery. Because it is filled with natural clay beads, it is incredibly pliable and adapts to the unique cu
- [Can I heat the wrap in an oven or with other methods?](https://help.ostrichpillow.com/en-US/can-i-heat-the-wrap-in-an-oven-or-with-other-methods-894067.md): Microwave Use OnlyTo keep your Heated Neck Wrap performing perfectly, it should only be heated in a microwave. Our premium materials and natural clay beads are specifically optimized for microwave thermotherapy. Please avoid using ovens, radiators, o
- [Heated Neck Wrap Care Recommendations](https://help.ostrichpillow.com/en-US/heated-neck-wrap-care-recommendations-5991586.md): To protect the internal beads and maintain the soft texture of the fabric, please follow these simple steps:. Hand Wash Only (Spot-Cleaning): This product is not suitable for the washing machine or the dryer. If it needs a refresh, simply spot-clean
- [Memory Foam Bed Pillow Product Details](https://help.ostrichpillow.com/en-US/memory-foam-bed-pillow-product-details-894137.md): Featuring a unique 3-in-1 ergonomic shape, it adapts to the natural curves of your head, neck, and spine—ensuring optimal alignment whether you sleep on your back, side, or stomach. Adapts to You: Our multi-loft design features different heights and
- [Is Memory Foam Bed Pillow comfortable for all sleep positions?](https://help.ostrichpillow.com/en-US/is-memory-foam-bed-pillow-comfortable-for-all-sleep-positions-894140.md): The Memory Foam Bed Pillow isn't just another pillow—it’s the result of rigorous science. We developed dozens of prototypes, testing different combinations of density and loft with over 50 external testers until we achieved the perfect balance. Every
- [Is Memory Foam Bed Pillow compatible with regular pillowcases?](https://help.ostrichpillow.com/en-US/is-memory-foam-bed-pillow-compatible-with-regular-pillowcases-894143.md): Yes, absolutely. While our Memory Foam Bed Pillow features a unique ergonomic shape, we designed its footprint to fit seamlessly into your existing bedding set. Standard Fit: With dimensions of 25 x 15 x 5 inches (64 x 38 x 12.5 cm), it is perfectly
- [What's included inside the Memory Foam Bed Pillow box?](https://help.ostrichpillow.com/en-US/whats-included-inside-the-memory-foam-bed-pillow-box-4666762.md): Every Memory Foam Bed Pillow is delivered with a complete set of essentials designed to transform your sleep from the moment you unbox it. At the heart of the package is our high-end BASF memory foam core. Composition: 100% Premium Viscoelastic BASF
- [Allergies & Material Safety](https://help.ostrichpillow.com/en-US/allergies-and-material-safety-4667368.md): We believe that a healthy sleep environment is just as important as a comfortable one. While no product can be guaranteed as "hypoallergenic" for every individual, we have selected materials that prioritize purity and breathability to minimize the ri
- [Memory Foam BedPillow Care Recommendations](https://help.ostrichpillow.com/en-US/memory-foam-bedpillow-care-recommendations-5991585.md): Keep your BedPillow as fresh as the day you unboxed it. We’ve broken the cleaning process into two easy parts. Since the memory foam and the pillowcase are made of different materials, they each need their own specific "refresh" routine. The outer pi
- [Bamboo Compression Socks Product Details](https://help.ostrichpillow.com/en-US/bamboo-compression-socks-product-details-894107.md): Bamboo Compression Socks are designed to keep your legs feeling light and energized. By applying gentle, therapeutic pressure, they promote healthy circulation and eliminate the fatigue that comes from being stationary. Smart Support (8-15 mmHg): Eng
- [Bamboo Compression Socks Size Guide](https://help.ostrichpillow.com/en-US/bamboo-compression-socks-size-guide-894108.md): Our Bamboo Compression Socks are designed to adapt to your lifestyle. Because everyone’s compression needs are unique, we provide these detailed guides to help you make the most informed choice for your daily comfort. Identify your standard shoe size
- [Why did you choose 8-15 mmHg compression?](https://help.ostrichpillow.com/en-US/why-did-you-choose-8-15-mmhg-compression-894110.md): At Ostrichpillow, we believe that wellness should fit seamlessly into your life, not complicate it. After extensive testing of various compositions and pressure levels, we discovered that 8-15 mmHg is the "sweet spot" for daily wear. The Best of Both
- [Are all the socks mismatched?](https://help.ostrichpillow.com/en-US/are-all-the-socks-mismatched-4667201.md): Not necessarily—we offer both! We know that some days call for a bit of creative flair, while others require a more classic look. You can choose the style that best fits your mood:. The Mismatched Collection: These pairs are intentionally designed wi
- [Can I return my Bamboo Compression Socks?](https://help.ostrichpillow.com/en-US/can-i-return-my-bamboo-compression-socks-4667347.md): For your safety and to maintain the highest standards of hygiene, Bamboo Compression Socks cannot be returned or exchanged. Because this is an intimate item, we want to ensure every customer receives a pristine, unworn product. To ensure you’re happy
- [The socks feel tight, is that normal?](https://help.ostrichpillow.com/en-US/the-socks-feel-tight-is-that-normal-4667359.md): Feeling the Hug? That’s the Compression at Work.It is perfectly normal for your Bamboo Compression Socks to feel snug! Unlike regular socks, these provide a moderate 8-15 mmHg of support designed to boost circulation. The compression is strategically
- [Bamboo Compression Care Recommendations](https://help.ostrichpillow.com/en-US/bamboo-compression-care-recommendations-5991587.md): Maintaining the performance and snug fit of your Bamboo Compression Socks is easy with a few mindful habits. Our unique blend is naturally resilient, so a gentle touch is all it takes to stay fresh. Cold Cycle Washing: For the best results, use a col
- [Original Napping Pillow Product Details](https://help.ostrichpillow.com/en-US/original-napping-pillow-product-details-894136.md): The Original is the revolutionary pillow that pioneered a new category of rest. Designed to provide a unique "cocoon" experience, it allows you to pull a soft, immersive environment over your head, helping you disconnect from the hustle and bustle an
- [How to Use Your Original Napping Pillow](https://help.ostrichpillow.com/en-US/how-to-use-your-original-napping-pillow-4666742.md): The Original is designed to be a portable sanctuary that adapts to your environment. To enjoy the most comfortable and safe experience, follow these four ways to master your cocoon:. Perfect for the office or library. Slip the pillow over your head a
- [How long should I use the Original Napping Pillow?](https://help.ostrichpillow.com/en-US/how-long-should-i-use-the-original-napping-pillow-4666747.md): We recommend a 20-minute session. Studies show this is the ideal time to maximize relaxation and mental clarity during a quick break.
- [Can children use the Original Napping Pillow?](https://help.ostrichpillow.com/en-US/can-children-use-the-original-napping-pillow-4666750.md): While children can certainly enjoy the comfort of the Original, it is important to remember that it is designed as a specialized relaxation tool, not a toy. To ensure a safe and restful experience, we recommend that children use the pillow only under
- [How do you breathe while wearing it?](https://help.ostrichpillow.com/en-US/how-do-you-breathe-while-wearing-it-4666753.md): The Original Napping Pillow is engineered with a dedicated ventilation opening at the front, specifically designed to align with your nose and mouth. For a safe and comfortable experience, simply ensure this opening remains unobstructed to allow for
- [Original Napping Pillow Care Recommendations](https://help.ostrichpillow.com/en-US/original-napping-pillow-care-recommendations-5991614.md): Keeping your Original Napping Pillow in pristine condition ensures that every power nap feels as refreshing as the first. Because of its iconic shape and unique filling, this pillow requires a gentle, hands-on touch rather than a trip through the lau
- [Light Versatile Product Details](https://help.ostrichpillow.com/en-US/light-versatile-product-details-894134.md): The Light is a first-of-its-kind portable pillow designed to create the ideal conditions for a quick reset. Its clever, reversible design makes it fully adjustable and incredibly practical—effortlessly transforming any space into your personal haven,
- [Ways to Use Your Light Versatile Pillow](https://help.ostrichpillow.com/en-US/ways-to-use-your-light-versatile-pillow-4700436.md): The Light isn't just for travel; it’s a lifestyle tool designed to help you reclaim your time and energy. Here is how to use it across your day:. Where: Airplanes, Trains, and Long Car Rides. The Experience: Long journeys can be taxing on your postur
- [Light Versatile Pillow Care Recommendations](https://help.ostrichpillow.com/en-US/light-versatile-pillow-care-recommendations-5991615.md): Given the Light Versatile Pillow's unique design and microbead filling, a gentle hand-wash approach is the best way to preserve its comfort. Targeted Spot-Cleaning: When your pillow needs a refresh, use a soft cloth or sponge dipped in a mix of mild
- [Heatbag Product Details](https://help.ostrichpillow.com/en-US/heatbag-product-details-894118.md): Whether you’re settling into bed on a chilly night or seeking relief from a long day, Heatbag adapts to your needs. Warm it up for a cozy snuggle or freeze it for soothing, natural pain relief—all powered by a revolutionary liquid clay core that reta
- [Can I fold or roll up Heatbag?](https://help.ostrichpillow.com/en-US/can-i-fold-or-roll-up-heatbag-894125.md): Yes. One of the unique benefits of our liquid clay core is its incredible flexibility. You can easily fold, roll, or mold the Heatbag to fit the specific contours of your body—whether you're wrapping it around a sore knee or tucking it into the small
- [Can I take my Heatbag on a plane?](https://help.ostrichpillow.com/en-US/can-i-take-my-heatbag-on-a-plane-894129.md): Because the Heatbag contains a high-performance liquid clay core that exceeds the standard 3.4-ounce (100ml) limit for carry-on liquids, it cannot be taken through airport security in your hand luggage. To ensure you can enjoy your Heatbag at your de
- [How can I heat the Heatbag without a microwave?](https://help.ostrichpillow.com/en-US/how-can-i-heat-the-heatbag-without-a-microwave-894130.md): If you don't have access to a microwave, you can use the Hot Water Method. This requires careful attention to ensure the clay bag is heated evenly and safely:. Boil Water: Bring a large pot of water to a boil, then turn off the heat (or reduce to a v
- [Heating and Cooling Your Heatbag](https://help.ostrichpillow.com/en-US/heating-and-cooling-your-heatbag-4700969.md): For a long-lasting, natural warmth, heat the clay bag only in the microwave. Settings: Heat at maximum power. 800W: 60 seconds. 1000W: 55 seconds. Important Rules: * Never microwave the outer cover (the metal zipper is a hazard). Ensure all additiona
- [When and How to Use Your Heatbag](https://help.ostrichpillow.com/en-US/when-and-how-to-use-your-heatbag-4700970.md): Heatbag is more than a heating pad; it is a "huggable" wellness tool designed to foster a sense of wellbeing for both body and mind. The Bedtime Companion: Use Heatbag to warm your feet at the foot of the bed or cuddle it against your chest to help y
- [Can I use Heatbag to warm children or pets?](https://help.ostrichpillow.com/en-US/can-i-use-heatbag-to-warm-children-or-pets-4700990.md): We strongly recommend against using Heatbag to warm any individual—including children or animals—who may not be able to communicate their discomfort. Because the clay core retains heat effectively, it is essential that the user can perceive and expre
- [Heatbag Care Recommendations](https://help.ostrichpillow.com/en-US/heatbag-care-recommendations-5991616.md): The Detachable Cover: This part is easy! The cover is machine washable. Use a gentle cycle at 30°C (86°F) and always air-dry to keep the fabric soft and durable. The Clay Bag (The Insert): The internal clay bag should never be machine washed or put i
- [Hot & Cold Eye Mask Product Details](https://help.ostrichpillow.com/en-US/hot-and-cold-eye-mask-product-details-894071.md): The Hot & Cold Eye Mask is engineered to refresh and replenish, sending a soothing sensation across your face that relaxes your whole body. Combining adjustable thermal therapy with a structured blackout design, it transforms a simple break into a de
- [How to Use Your Hot & Cold Eye Mask](https://help.ostrichpillow.com/en-US/how-to-use-your-hot-and-cold-eye-mask-894072.md): Experience deep relaxation in as little as 30 seconds. To protect the delicate fabrics and ensure even heat, follow these steps:. Preparation: Ensure the mask is at room temperature. Never heat a frozen mask. The Cotton Shield: Place the mask inside
- [Is the Hot & Cold Eye Mask suitable for all head sizes?](https://help.ostrichpillow.com/en-US/is-the-hot-and-cold-eye-mask-suitable-for-all-head-sizes-894084.md): Yes. The mask features an adjustable elastic head strap that allows you to easily customize the tightness for your personal comfort. Whether you prefer a snug, weighted feel or a looser fit, you can adapt it to suit your needs. Maximum Recommended Si
- [Can I heat the Hot & Cold Eye Mask without a microwave?](https://help.ostrichpillow.com/en-US/can-i-heat-the-hot-and-cold-eye-mask-without-a-microwave-894085.md): To ensure you get the safest and most consistent experience, we recommend using a microwave to warm your eye mask. It’s the most precise way to reach that perfect, soothing temperature every time. While we understand you might be looking for alternat
- [Can children use the Hot & Cold Eye Mask?](https://help.ostrichpillow.com/en-US/can-children-use-the-hot-and-cold-eye-mask-894090.md): To ensure everyone stays comfortable and safe, we recommend the Hot & Cold Eye Mask for ages 13 and up. It’s important that whoever is using the mask can easily place and remove it by themselves to find their own perfect fit. For younger users, adult
- [Temperature Duration](https://help.ostrichpillow.com/en-US/temperature-duration-4707919.md): Whether you are using the Hot & Cold Eye Mask for soothing warmth or refreshing coolness, the temperature typically lasts between 8 to 10 minutes, depending on the surrounding environment. To get the most out of your session, we recommend placing the
- [Hot & Cold Eye Mask Care Recommendations](https://help.ostrichpillow.com/en-US/hot-and-cold-eye-mask-care-recommendations-5991617.md): Because this mask uses natural clay beads, it requires a little extra mindfulness to keep it safe and effective. To protect the integrity of the clay beads and the soft fabric, please treat your mask with a gentle touch:. Spot-Clean Only: This mask i
- [Mini Handy Pillow Product Details](https://help.ostrichpillow.com/en-US/mini-handy-pillow-product-details-894133.md): Big dreams come in a tiny format. The Mini Handy Pillow is a compact, versatile companion designed to provide a comfortable energy boost wherever life takes you. Whether you’re at your desk, in a departure lounge, or relaxing in your living room, Min
- [How to Use Your Mini Handy Pillow](https://help.ostrichpillow.com/en-US/how-to-use-your-mini-handy-pillow-4707920.md): The Mini fits like a glove—literally. Designed to be intuitive and adaptable, it transforms your arm into a plush sanctuary in seconds. Simply slip your hand into the pillow using the two dedicated thumb openings (designed for a universal fit). This
- [Mini Handy Pillow Care Recommendations](https://help.ostrichpillow.com/en-US/mini-handy-pillow-care-recommendations-5991618.md): A clean and fresh Mini Handy Pillow is essential for those quick moments of rest on the go. Because of its specialized filling and structure, it thrives with a more personal, hands-on cleaning approach. Spot-Clean Only: When your pillow needs a refre
- [Orbit Earplugs Product Details](https://help.ostrichpillow.com/en-US/orbit-earplugs-product-details-5319828.md): Orbit Earplugs are a design-forward sleep accessory crafted to optimize your rest routine. An elegant alternative to clinical earplugs, they bring quiet into your night in a way that feels soft, comfortable, and seamless. With its streamlined, minima
- [Is Orbit available only in one size?](https://help.ostrichpillow.com/en-US/is-orbit-available-only-in-one-size-5513484.md): Orbit comes with four different interchangeable ear tip sizes, allowing you to find a secure and comfortable fit for each ear.
- [How do I insert my Orbit Earplugs?](https://help.ostrichpillow.com/en-US/how-do-i-insert-my-orbit-earplugs-5514548.md): 1. Hold the earplug between your thumb and index finger. 2. Gently insert the ear tip into your ear. 3. Rotate the top puck slightly until it fits securely in your ear concha (the bowl-shaped part of your outer ear).
- [How do I know if my Orbit Earplugs are inserted correctly?](https://help.ostrichpillow.com/en-US/how-do-i-know-if-my-orbit-earplugs-are-inserted-correctly-5514550.md): Orbit Earplugs are designed to rest naturally and comfortably in your ears. While every ear is unique, you’ll know they’re correctly placed when the swivel lock sits fully within the bowl-shaped curve of your outer ear and does not protrude. Orbit Ea
- [How to use the swivel lock](https://help.ostrichpillow.com/en-US/how-to-use-the-swivel-lock-5514561.md): The swivel lock is designed to open gradually, allowing it to adapt to the natural shape of your outer ear. Starting from fully open to fully closed, explore different degrees of opening until you find the fit that feels right to you. As every ear is
- [How to change the ear tips](https://help.ostrichpillow.com/en-US/how-to-change-the-ear-tips-5514564.md): Gently pull the ear tip off your earplug.Take the new ear tip you want to use and hold it between your thumb and index finger.Line up the ear tip with the earplug's stem and gently push and twist until it fits snugly.
- [How to select the right ear tip size](https://help.ostrichpillow.com/en-US/how-to-select-the-right-ear-tip-size-5514575.md): Getting the right fit can make all the difference. Orbit includes four different size tips so that you can find the one that works best for your ears. It’s normal for each ear to require a different size, so don’t be afraid to try out combinations. I
- [Is possible that my left and right ear tips are different sizes?](https://help.ostrichpillow.com/en-US/is-possible-that-my-left-and-right-ear-tips-are-different-sizes-5514814.md): Yes, it is possible and not unusual—human bodies are rarely symmetric, and ears canal are no exception. Each Orbit set includes four pairs of ear tips, so you can try different sizes in each ear to find the right fit for both of them.
- [How are noise levels measured? Or What are decibels?](https://help.ostrichpillow.com/en-US/how-are-noise-levels-measured-or-what-are-decibels-5514850.md): Noise Levels are measured in decibels (dB), the higher the number, the louder the noise.
- [Are Orbit Earplugs safe for my skin?](https://help.ostrichpillow.com/en-US/are-orbit-earplugs-safe-for-my-skin-5514862.md): Yes. They are made from top-tier, hypoallergenic silicone and are safe for all skin types.
- [I’m experiencing itchiness. Is this normal?](https://help.ostrichpillow.com/en-US/i%E2%80%99m-experiencing-itchiness-is-this-normal-5515052.md): Mild itching can occur, especially during the first few uses. Although Orbit is made from soft, hypoallergenic silicone, your ears may need a short adjustment period. If discomfort persists, we recommend discontinuing use and consulting a healthcare
- [Orbit is reusable. How many times can they be used?](https://help.ostrichpillow.com/en-US/orbit-is-reusable-how-many-times-can-they-be-used-5515087.md): It depends on your routine. How often you wear them, how you clean them, and how you store them all play a role. As a general recommendation, Orbit is designed for up to 100 uses. If they’re part of your nightly sleep ritual, that’s about 3 months. I
- [Orbit Earplugs Care Recommendations](https://help.ostrichpillow.com/en-US/orbit-earplugs-care-recommendations-5991619.md): Orbit is washable. We recommend cleaning them regularly with mild soap and warm water. Be sure to dry them thoroughly before storing or using. Avoid alcohol or harsh chemicals, as these may damage the silicone and reduce effectiveness.
- [Go Neck Pillow](https://help.ostrichpillow.com/en-US/go-neck-pillow-894014.md): To keep your favorite travel companion in peak condition, think of the cleaning process in two simple parts: a "spa day" for the cover and a "quick refresh" for the core. The fabric sleeve is 100% machine washable—perfect for whisking away the dust o
- [Eye Mask](https://help.ostrichpillow.com/en-US/eye-mask-894022.md): The Eye Mask is fully machine washable, but to keep the materials inside perfectly intact, we recommend following these simple steps:. Use a Mesh Laundry Bag: This is the most important step! Placing your Eye Mask inside a mesh bag ensures it gets a
- [Embrace Heating Pad](https://help.ostrichpillow.com/en-US/embrace-heating-pad-4708812.md): Maintaining the performance and specialized technology of your Embrace wearable is simple, provided you treat it with a little extra care. Because it contains internal heating components, it requires a gentle, water-free cleaning approach. Spot-Clean
- [Memory Foam BedPillow](https://help.ostrichpillow.com/en-US/memory-foam-bedpillow-894025.md): Keep your BedPillow as fresh as the day you unboxed it. We’ve broken the cleaning process into two easy parts. Since the memory foam and the pillowcase are made of different materials, they each need their own specific "refresh" routine. The outer pi
- [Heated Neck Wrap](https://help.ostrichpillow.com/en-US/heated-neck-wrap-894024.md): To protect the internal beads and maintain the soft texture of the fabric, please follow these simple steps:. Hand Wash Only (Spot-Cleaning): This product is not suitable for the washing machine or the dryer. If it needs a refresh, simply spot-clean
- [Bamboo Compression Socks](https://help.ostrichpillow.com/en-US/bamboo-compression-socks-894015.md): Maintaining the performance and snug fit of your Bamboo Compression Socks is easy with a few mindful habits. Our unique blend is naturally resilient, so a gentle touch is all it takes to stay fresh. Cold Cycle Washing: For the best results, use a col
- [Original Napping Pillow](https://help.ostrichpillow.com/en-US/original-napping-pillow-894021.md): Keeping your Original Napping Pillow in pristine condition ensures that every power nap feels as refreshing as the first. Because of its iconic shape and unique filling, this pillow requires a gentle, hands-on touch rather than a trip through the lau
- [Light Versatile Pillow](https://help.ostrichpillow.com/en-US/light-versatile-pillow-894020.md): Given the Light Versatile Pillow's unique design and microbead filling, a gentle hand-wash approach is the best way to preserve its comfort. Targeted Spot-Cleaning: When your pillow needs a refresh, use a soft cloth or sponge dipped in a mix of mild
- [Heatbag](https://help.ostrichpillow.com/en-US/heatbag-894016.md): The Detachable Cover: This part is easy! The cover is machine washable. Use a gentle cycle at 30°C (86°F) and always air-dry to keep the fabric soft and durable. The Clay Bag (The Insert): The internal clay bag should never be machine washed or put i
- [Orbit Earplugs](https://help.ostrichpillow.com/en-US/orbit-earplugs-5515105.md): Orbit is washable. We recommend cleaning them regularly with mild soap and warm water. Be sure to dry them thoroughly before storing or using. Avoid alcohol or harsh chemicals, as these may damage the silicone and reduce effectiveness.
- [Hot & Cold Eye Mask](https://help.ostrichpillow.com/en-US/hot-&-cold-eye-mask-894023.md): Because this mask uses natural clay beads, it requires a little extra mindfulness to keep it safe and effective. To protect the integrity of the clay beads and the soft fabric, please treat your mask with a gentle touch:. Spot-Clean Only: This mask i
- [Mini Handy Pillow](https://help.ostrichpillow.com/en-US/mini-handy-pillow-894019.md): A clean and fresh Mini Handy Pillow is essential for those quick moments of rest on the go. Because of its specialized filling and structure, it thrives with a more personal, hands-on cleaning approach. Spot-Clean Only: When your pillow needs a refre
- [What's Spot-Cleaning?](https://help.ostrichpillow.com/en-US/whats-spot-cleaning-894070.md): When we recommend spot-cleaning, we’re suggesting a gentle, targeted approach that refreshes your product without the "trauma" of a full soak or a spin in the washing machine. It is the best way to extend the life of technical fabrics and delicate fi
- [Return Policy Step-by-Step](https://help.ostrichpillow.com/en-US/return-policy-step-by-step-894003.md): We want you to be completely satisfied with your rest. If a product isn't the right fit, most items purchased directly from our website can be returned within 100 calendar days of the delivery date. Pristine Condition: To be eligible, items must be i
- [What's a batch number and where is it?](https://help.ostrichpillow.com/en-US/whats-a-batch-number-and-where-is-it-894002.md): The Batch Number is a simple code that acts like a fingerprint for your product, allowing us to track exactly when and where it was crafted. The Batch Number is an 8-digit code (usually starting with OP, such as OPGV0215) that we use to manage qualit
- [Warranty Coverage & Eligibility](https://help.ostrichpillow.com/en-US/warranty-coverage-and-eligibility-894006.md): It is important to have all your details ready before reaching out so our team can help you as quickly as possible. Warranty Form. Official Website Purchases: All products purchased directly through the Ostrichpillow® official website are fully cover
- [Purchasing Extra Accessories](https://help.ostrichpillow.com/en-US/purchasing-extra-accessories-4709142.md): At Ostrichpillow, we design our products to be long-lasting companions for your well-being. We know that sometimes a fresh pillowcase, a spare cover, or an extra heating element is exactly what you need to keep your ritual going. Availability for ext
- [Warranty Claims: Step-By-Step](https://help.ostrichpillow.com/en-US/warranty-claims-step-by-step-4709221.md): We stand behind the quality of our craftsmanship. We warrant our products to be free from defects in workmanship and materials for two years worldwide from the original delivery date. Manufacturing Defects: Issues with materials or workmanship presen
- [Wholesale & Distribution](https://help.ostrichpillow.com/en-US/wholesale-and-distribution-894010.md): We are always looking to partner with retailers and distributors who share our passion for design-led well-being. If you are interested in bringing the Ostrichpillow collection, we would love to hear from you. You can start here.
- [Review, Partnerships & Influencers](https://help.ostrichpillow.com/en-US/review-partnerships-&-influencers-894011.md): At Ostrichpillow, we believe that the best way to share the magic of self-care is through the voices of people who truly value well-being. Want to collaborate? We are constantly exploring new partnerships with influencers, reviewers, and wellness ent
- [Press & Media](https://help.ostrichpillow.com/en-US/press-and-media-894012.md): Thank you for your interest in Ostrichpillow. We love connecting with storytellers who share our passion for design, wellness, and a more restful world. Whether you’re looking for high-resolution imagery, detailed product information, or have a speci
- [Coorporate Gifting](https://help.ostrichpillow.com/en-US/coorporate-gifting-4708073.md): At Ostrichpillow, we believe that well-being is the ultimate gift. Whether you’re looking to celebrate a milestone, welcome a new team member, or simply say "thank you," our products are designed to bring comfort and care to any professional journey.
- [Nimbus Pillow](https://help.ostrichpillow.com/en-US/nimbus-pillow-4708880.md): We are so happy you’re looking for the Nimbus Pillow! It was born from a special collaboration between American Airlines and Ostrichpillow, combining our "nap-how" with their love for the skies to make your travels as dreamy as possible. Because the