Purchasing Extra AccessoriesUpdated 17 days ago
At Ostrichpillow, we design our products to be long-lasting companions for your well-being. We know that sometimes a fresh pillowcase, a spare cover, or an extra heating element is exactly what you need to keep your ritual going.
How to Find Your Accessories
Availability for extra parts depends on which of our global warehouses is closest to you. To ensure you see the correct stock for your region, please follow these steps:
Click on the relevant product link below.
Scroll to the very bottom of the page.
Select your specific country/region from the store selector.
Once the local store loads, you’ll be able to see the current availability and complete your purchase.
Available Replacement Parts
For the Bed Pillow: Extra Pillowcase
For the Go Neck Pillow: Extra Fabric Cover or Extra Travel Bag
For the Heatbag: Extra Clay Bag Insert
A Sincere Note on Other Accessories
We truly wish we could provide spare parts for every single one of our designs. However, at this time, we do not have extra accessories available for the Heated Neck Wrap, Eye Mask, or the Heat & Cold Eye Mask. Please accept our humblest apologies for this limitation. We know how disappointing it can be when you're looking for a specific replacement, and we are constantly working with our production teams to see how we can better support these products in the future.
Is This a Warranty Issue?
If you are looking for a replacement because your current item has a quality defect and you are still within your two-year warranty window, you may not need to purchase a replacement!
Instead of buying a new part, please visit our [Warranty Form] to start a claim. Our team will review your request and, if eligible, we’ll make sure you’re taken care of.