Returns & Replacements
Want a refund? Is your pillow misbehaving? Find answers here
Return Policy Step-by-Step
We want you to be completely satisfied with your rest. If a product isn't the right fit, most items purchased directly from our website can be returned within 100 calendar days of the delivery date. Pristine Condition: To be eligible, items must be i
What's a batch number and where is it?
The Batch Number is a simple code that acts like a fingerprint for your product, allowing us to track exactly when and where it was crafted. The Batch Number is an 8-digit code (usually starting with OP, such as OPGV0215) that we use to manage qualit
Warranty Coverage & Eligibility
It is important to have all your details ready before reaching out so our team can help you as quickly as possible. Warranty Form. Official Website Purchases: All products purchased directly through the Ostrichpillow® official website are fully cover
Purchasing Extra Accessories
At Ostrichpillow, we design our products to be long-lasting companions for your well-being. We know that sometimes a fresh pillowcase, a spare cover, or an extra heating element is exactly what you need to keep your ritual going. Availability for ext
Warranty Claims: Step-By-Step
We stand behind the quality of our craftsmanship. We warrant our products to be free from defects in workmanship and materials for two years worldwide from the original delivery date. Manufacturing Defects: Issues with materials or workmanship presen