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Ostrichpillow

Where to Find Us?

Taxes, Custom Fees or Duties

How do I track my order once it's been shipped?

Can I change the shipping address after placing an order?

My discount code is not working, what can I do?

How do I cancel my order?

What types of payment do you accept?

Which currency will I be charged in?

Can I change my billing address after ordering?

I can’t find my order number. Where should I look?

Shipping Times & Rates

Shipping & Delivery Support

Shipping Restrictions & Address Requirements

Making Changes to Your Order Before Shipping

Orders & Shipping

Go Neck Pillow Product Details

How to compress your Go Neck Pillow for portabilty

My Velcro closure isn't gripping—what should I do?

Why Go Neck Pillow?

The Go Neck Pillow Success Story

Why is our packaging 100% plastic-free?

Why is one side higher than the other?

Give Your Cylinder a Second Life

What’s in the box?

Can I wear headphones or earbuds with the Go Neck Pillow?

Go Neck Pillow

Embrace Heating Pad Product Details

How to Use Your Embrace Heating Pad

Safety & Precautions

When to Use Embrace Heating Pad

Charging Your Embrace Heating Pad

Embrace Heating Pad Temperature & Heat Management

Wearing Embrace Heating Pad

Can I take Embrace Heating Pad on a plane?

Can children use Embrace Heating Pad?

Why can’t I order Embrace?

Embrace Heating Pad

Eye Mask Product Details

Is Eye Mask suitable for all head sizes?

Can I open my eyes while using Eye Mask?

Is Eye Mask safe for my skin?

Is Eye Mask comfortable for back, side, and belly sleepers?

Can Eye Mask be heated?

Eye Mask

Heated Neck Wrap Product Details

How do I heat the Neck Wrap?

How do I freeze the Neck Wrap?

Is the Heated Neck Wrap heavy on the neck and shoulders?

Is the Heated Neck Wrap suitable for full-body relief?

Can I heat the wrap in an oven or with other methods?

Heated Neck Wrap

Memory Foam Bed Pillow Product Details

Is Memory Foam Bed Pillow comfortable for all sleep positions?

Is Memory Foam Bed Pillow compatible with regular pillowcases?

What's included inside the Memory Foam Bed Pillow box?

Allergies & Material Safety

Memory Foam Bed Pillow

Bamboo Compression Socks Product Details

Bamboo Compression Socks Size Guide

Why did you choose 8-15 mmHg compression?

Are all the socks mismatched?

Can I return my Bamboo Compression Socks?

The socks feel tight, is that normal?

Bamboo Compression Socks

Original Napping Pillow Product Details

How to Use Your Original Napping Pillow

How long should I use the Original Napping Pillow?

Can children use the Original Napping Pillow?

How do you breathe while wearing it?

Original Napping Pillow

Light Versatile Product Details

Ways to Use Your Light Versatile Pillow

Light Versatile Pillow

Heatbag Product Details

Can I fold or roll up Heatbag?

Can I take my Heatbag on a plane?

How can I heat the Heatbag without a microwave?

Heating and Cooling Your Heatbag

When and How to Use Your Heatbag

Can I use Heatbag to warm children or pets?

Heatbag

Hot & Cold Eye Mask Product Details

How to Use Your Hot & Cold Eye Mask

Is the Hot & Cold Eye Mask suitable for all head sizes?

Can I heat the Hot & Cold Eye Mask without a microwave?

Can children use the Hot & Cold Eye Mask?

Temperature Duration

Hot & Cold Eye Mask

Mini Handy Pillow Product Details

How to Use Your Mini Handy Pillow

Mini Handy Pillow

Orbit Earplugs Product Details

Is Orbit available only in one size?

How do I insert my Orbit Earplugs?

How do I know if my Orbit Earplugs are inserted correctly?

How to use the swivel lock

How to change the ear tips

How to select the right ear tip size

Is possible that my left and right ear tips are different sizes?

How are noise levels measured? Or What are decibels?

Are Orbit Earplugs safe for my skin?

I’m experiencing itchiness. Is this normal?

Orbit is reusable. How many times can they be used?

Orbit Earplugs

Product Questions

Memory Foam BedPillow

What's Spot-Cleaning?

Care Recommendations

Return Policy Step-by-Step

What's a batch number and where is it?

Warranty Coverage & Eligibility

Purchasing Extra Accessories

Warranty Claims: Step-By-Step

Returns & Replacements

Wholesale & Distribution

Review, Partnerships & Influencers

Press & Media

Coorporate Gifting

Nimbus Pillow

Partnerships

Placing an order, payments and shipping information

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Care Recommendations

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