Warranty Coverage & EligibilityUpdated 18 days ago

It is important to have all your details ready before reaching out so our team can help you as quickly as possible. 

Warranty Form

• Official Website Purchases: All products purchased directly through the Ostrichpillow® official website are fully covered by our two-year warranty.

• Order Number Requirement: To process any warranty claim, a valid order number is strictly required. This allows us to verify the purchase date and authenticity of the product.

• Authorized Distributors: If you purchased your product from one of our authorized partners or retailers, please reach out to them directly. They will be the ones to handle and process your warranty claim according to their specific systems.

• The Warranty Window: Your two-year coverage begins on the delivery date of your order.

• Need a Status Check? If you aren't sure when your warranty window closes, don't hesitate to reach out to our Customer Care team. They can look up your order details and let you know exactly how much coverage you have left.
  
  

Gifts & Warranty Support

If you received an Ostrichpillow product as a gift, we want to make sure you’re covered! However, because a valid order number or invoice is strictly required to process any claim, you will need to request these details from the original purchaser before contacting our support team.

Having this information ready ensures we can verify the warranty window and provide the assistance you need without any delays. Please remember that we cannot make exceptions for warranty claims without a confirmed order number or proof of purchase.