Orders & Shipping
Placing an order, payments and shipping information
Where to Find Us?
We’ve always loved being just a click away, but we know there’s nothing quite like seeing our products in person! While we are primarily an online store, we’re thrilled to share that we’ve officially partnered with some fantastic retailers across the
Taxes, Custom Fees or Duties
We’ve taken the guesswork out of international shopping. All taxes and customs fees are already included in your total price—so the price you see at checkout is exactly what you pay. No hidden costs, no surprise bills at your door, just your order ar
How do I track my order once it's been shipped?
Track Your Journey. As soon as your order hits the road, we’ll send you a shipping confirmation email with your tracking number. To see where your package is, just enter that number on the carrier's website. Can’t find the email? Take a quick peek at
Can I change the shipping address after placing an order?
We pride ourselves on getting your orders on the road fast—usually dispatched within 4 to 24 business hours. > Because our system is designed for speed, orders move into the 'shipping' phase almost instantly, making them very difficult to stop or edi
My discount code is not working, what can I do?
Usually, it comes down to one of these three things:. Promotions don’t stack: To keep things simple, our system only accepts one discount at a time. This means if you’re already saving with a Bundle or another active promotion, additional codes won't
How do I cancel my order?
Because we want to get your order to you as quickly as possible, our system is fully automated. This means there is a very narrow window to catch an order before it’s processed and shipped. During the week, orders are usually out the door within 4 ho
What types of payment do you accept?
To ensure the highest level of security and protection for your personal data, all orders must be placed directly through our secure online store. For this reason, we are unable to accept orders over the phone or via personal checks. We’re happy to o
Which currency will I be charged in?
We want your shopping experience to be as simple and transparent as possible. That’s why we’re happy to offer local currency checkout at no extra cost to you! By browsing and paying in your own currency, you can avoid unexpected bank conversion fees
Can I change my billing address after ordering?
Because your billing information is tied to your payment security, it cannot be changed after your order is finalized. Please take a moment to ensure your address is correct before you finish. Note: If you’ve already placed an order with the wrong bi
I can’t find my order number. Where should I look?
We actually send your order number to your inbox twice: once right after you place your order, and again the moment it’s delivered. Just do a quick search for [email protected] in your email to track them down. Pro-tip: You can also see your fu
Shipping Times & Rates
Delivery times are estimates based on the distance between our warehouse and your front door. Please note that once an order is placed, the shipping method cannot be edited (e.g., standard shipping cannot be upgraded to express). Processing Note: Our
Shipping & Delivery Support
At Ostrichpillow, we want to ensure your order reaches you safely. To help us protect your purchase, please review our policies regarding delivery and missing packages. When placing your order, it is the customer’s responsibility to ensure a secure d
Shipping Restrictions & Address Requirements
To ensure your Ostrichpillow products arrive safely and without delay, please take a moment to review our shipping address requirements. Because of our carrier agreements and the specialized nature of our global fulfillment, we have specific limitati
Making Changes to Your Order Before Shipping
At Ostrichpillow, we move fast so you can rest sooner! Our fulfillment process is fully automated, and our warehouse team begins preparing your order almost immediately after it is placed. Once an order is confirmed, we cannot make any changes to the